Navigating the world of cryptocurrency derivatives can be complex, and we understand that choosing a platform to trust with your assets is a significant decision.
At Quanto, we are committed to building a secure, transparent, and high-performance trading environment.
This article directly addresses the most common concerns potential users might have and explains the measures we've implemented to ensure your trading experience is safe and reliable.
Are my assets safe? On security of assets & data
This is the most critical question, and our security architecture is designed to provide a robust answer. We employ a multi-layered, defense-in-depth strategy to protect your funds and personal information.
Cold Storage: The overwhelming majority of user assets are held in geographically distributed, offline cold storage wallets. These wallets require multiple authorizations (multi-signature) from senior management to access, making them inaccessible to a single point of failure or a remote hacker.
Wallet Management: Live user wallet management utilises services of Fireblocks - a top tier digital asset infrastructure provider known for the secure implementation of MPC-CMP protocol, which eliminates single points of failure by distributing key shares across isolated environments. Fireblocks also provides an insurance policy that covers digital assets both in storage and in transit.
User Account Security: We empower you with essential tools to protect your own account. Keep your wallets secure and your devices protected.
Platform & Infrastructure Security: Our platform undergoes regular security audits and penetration testing by independent third-party cybersecurity firms. We employ advanced DDoS mitigation strategies and real-time intrusion detection systems to ensure platform stability and protect against external threats.
Can I trust Quanto? On legitimacy & transparency
Trust is earned through transparency and integrity. We are committed to operating with the highest ethical standards.
Transparent Fee Structure: We believe in clear and simple pricing. All our fees - including maker, taker, and funding rates - are explicitly detailed on our Fees Page and Deposit and Withdrawal Pages. There are no hidden charges or withdrawal penalties. What you see is what you get.
Proof of Reserves (PoR): We are committed to implementing regular Proof of Reserves audits. This process allows users to cryptographically verify that their assets held on our platform are fully backed 1:1, ensuring the exchange is always solvent. We believe this is a standard for all centralized exchanges.
Will the platform crash? On performance & liquidity
In the volatile crypto market, platform performance is not just a feature - it's essential for your success. A frozen platform during a major market move is unacceptable and we know it.
High-Performance Matching Engine: Our trading engine is built from the ground up to handle immense throughput, capable of processing millions of orders per second with sub-millisecond latency. This ensures your orders are executed instantly, without delay, even during peak volatility. Our tech is battle-tested.
Deep Liquidity: We aggregate liquidity from multiple top-tier providers and the QLP. This deep liquidity pool means tighter spreads and minimal slippage on your trades, ensuring you can enter and exit positions at your desired prices. Please however always check the books before placing orders as disruptions can occur.
System Uptime & Redundancy: Our infrastructure is designed for high availability with multiple redundancies in place. We maintain a 99.9% uptime to ensure you have access to your funds and the market when you need it most.
What happens during extreme market events? On the protocol reserves & deleveraging
Derivatives trading involves leverage and liquidation. We have robust systems to manage this risk and protect our users.
The Protocol Reserves: Quanto maintains a substantial Protocol Reserve to protect users from excessive losses and provide a backstop QLP for market volatility in extreme cases
Smart Liquidation Engine: Our liquidation process is designed to minimize market impact. We use an incremental liquidation mechanism that attempts to close positions in small increments to avoid "dumping" a large order on the market and causing unnecessary price swings.
Will I get help if I need it? On Customer Support
We understand that timely and effective support is crucial.
Our dedicated customer support team and our management are available to assist you with any questions or issues. You can reach us through:
Support Chat: the chat bubble in the bottom right corner on our pages 💬
Official Support Portal: https://support.quanto.trade
Official Discord Server: https://discord.gg/quanto
We are committed to providing you with a trading experience that is not only powerful but also secure and trustworthy. Your confidence in our platform is the foundation of our success.
Trade with confidence on Quanto.